Privacy Policy for Northstar Truck & Trailer Mobile Service
At Northstar Truck & Trailer Mobile Service, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile truck and trailer repair and maintenance services, visit our online platform at northstarmobileservice.com, or otherwise interact with us.
1. Information We Collect
We collect various types of information to provide and improve our services to you, including:
- Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you request service, schedule appointments, or communicate with us. This may include your name, company name, physical address for service location, phone number, email address, vehicle identification number (VIN), license plate number, and payment information (e.g., credit card details).
- Vehicle Information: Details about your commercial truck or trailer, including make, model, year, and specific issues or service requirements.
- Service Data: Information related to the services we provide, including diagnostic reports, repair history, parts used, and service dates.
- Usage Data: When you visit our online platform, we automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
- Location Information: For mobile service delivery, we may collect precise location data if you provide it for service dispatch.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and deliver our mobile repair and maintenance services, including dispatching technicians, performing diagnostics, and completing repairs.
- To process your requests, appointments, and transactions, including processing payments.
- To communicate with you regarding your service requests, appointments, and service status.
- To send you service-related notifications, updates, and reminders.
- To improve our services, develop new service offerings, and enhance the customer experience.
- To personalize your experience on our online platform.
- To manage our business operations, including accounting, billing, and record-keeping.
- To comply with legal obligations and enforce our terms and conditions.
- To detect, prevent, and address technical issues or fraudulent activities.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: We may engage trusted third-party companies and individuals to facilitate our services, perform service-related operations, or assist us in analyzing how our services are used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include payment processors, IT service providers, and analytics providers.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely dispose of it.
6. Your Data Protection Rights (GDPR and similar regulations)
Depending on your location, you may have the following rights regarding your personal information:
- The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided below.
7. Cookies and Tracking Technologies
Our online platform may use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our site and hold certain information. Cookies are small data files placed on your device. We use cookies for various purposes including to analyze traffic, personalize content, and to improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not intended for individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you would like to exercise your data protection rights, please contact us:
- By Mail: Northstar Truck & Trailer Mobile Service, 5215 Bland Rd, Jacksonville, FL 32254